The ACC Warranty Group
Toll Free: 888.299.9888Outsourcing Non-Core Business Processes is Crucial to Operating a Best-in-Class Auto or RV Dealership Today.
Automotive Dealers and RV Dealerships spend millions of dollars every year on advertising and often don’t even know how many inbound calls they receive or how many go to voicemail.
Spending this much money on advertising, you'd better track your calls, know which sales people work the leads, and not miss a single potential sale. The best way to manage your inbound calls and capture more phone sales is to outsource to a live professional, 24/7 call-center.
Outsourcing in this manner has several advantages over handling your calls in-house:
Call-centers capture more leads
Automated systems typically capture 40 percent of leads. On average a professional live 24/7 call center can turn 70 to 80 percent of calls into leads or appointments. Call tracking is extremely important to guage ROI. You should be able to see how many calls your TV, radio, or print ads generate. You should also be able to determine the result of those calls, which sales people worked the leads, and which leads resulted in sales. Even if you have an automated system, much of the vital information is not captured and tracked. Often times, cell phones or residential numbers are blocked, or people may call from a number that is not their own. You have just lost a lead!
Put your in-house BDC to good use
An in-house BDC might be sitting around waiting for the phone to ring. A live call center staffed 24/7 is prepared for slow and peak call volume. Your BDC should be put to good use by making calls to set service appointments or follow up customer service satisfaction surveys.
Maintaining customers is just as important as generating new ones.
You cannot afford to have your BDC do both. If you do not have a BDC and have sales calls go directly to your sales people, ask yourself: Are they able to answer every call? Do they handle every call in a way that matches the media message? Do they keep track of each call and log if it turns into a lead or not? If they do not turn a call into a lead, probably not.
Does your BDC speak Spanish?
Most dealerships cannot afford to have more than one BDC who may not speak Spanish. A bilingual 24/7 live call center will have Spanish-speaking staff available around the clock to drive leads or appointments to the dealership. The Spanish market is huge. Dealerships that don’t have bilingual staff could lose hundreds of potential sales.
You cannot afford not to outsource. Contact us today for more information on how we can improve your process.
**All state laws apply. Certain federal laws may also apply. Contact us for more info at info@accws.com
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To obtain a free copy of any warranty by mail please send a request to: Warranty Requests at The Acc Warranty Group, 8888 Keystone Crossing, 13th Floor, Indianapolis Indiana 46260 stating your request along with your name and return address.
* This is an overview of coverage only - not an actual warranty.
** You must refer to the actual VSC vehicle service contract to obtain specific information about definitions; terms and conditions; coverages; benefits; claim instructions; exclusions; and special state requirements. We use the term "extended warranty" and "warranty"interchangeably with the term "vehicle service contract," variations thereof, or "VSC," throughout the web site.
Definitions are explained in this site under Magnuson-Moss.
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**All Quotes are non-binding and are based upon the accuracy of information you have provided.
**All applications are submitted to the administrator of the insurance company for verification and acceptance. ____________________________________________________________
**Pre-owned plans require an acceptable vehicle inspection report to be completed and accepted prior to a claim being honored and/or a 30 day and 1000 mile waiting period.
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