Fleetwood RV Dealers Warranty Manual

The Fleetwood warranty program is called “Ownercare.” The Ownercare Warranty is extended to retail purchasers of Fleetwood recreational vehicles as protection against possible defects in workmanship or materials for a specific period. The Fleetwood Ownercare Warranty Service Programs are flexible structures designed to reinforce the following concepts: Provide value in Fleetwood products by ensuring their delivery, to the dealer and the customer, without defects and ready for trouble-free performance. Recognize changing demands in the marketplace and meet the growing need for products with strong warranty programs. Promote profitability for our dealers, Fleetwood, and Fleetwood subsidiaries by providing products and services that fulfill consumer needs and expectations. An enhanced partnership approach to our business will provide our dealers a means for reaching their individual goals, while increasing Fleetwood’s reputation for quality, integrity and ultimately increased market share. The text of the general motor home, travel trailer and truck camper warranties are on the following pages. Please note the differences between the warranties.

The Fleetwood RV Ownercare Manual is a Policy and Procedure Manual intended to provide guidelines consistent with good business practices and to reduce complications in the administration of Fleetwood’s RV Ownercare Warranty system. The guidelines in this manual will help ensure consistent handling of both warranty work and parts ordering by dealership service and parts departments. Related policies and procedures are included to help establish and maintain a good partnership between the dealer and Fleetwood Enterprises, Inc., its subsidiary manufacturing plants and service centers. Parts, service and sales personnel at the dealership, manufacturing plants and Fleetwood service facilities should be familiar with the contents of this manual. The explanations and procedures will benefit each person involved and provide clear understanding of the goals of the Fleetwood Ownercare system. Objectives The objectives of the Fleetwood RV Ownercare Manual are: To provide the necessary guidelines to earn and maintain customer satisfaction and goodwill. To ensure that warranty policies are communicated and applied equitably to all retail owners of products made by subsidiaries of Fleetwood Enterprises, Inc. To provide clear lines of authority and easily recognizable contacts for parts, warranty and service related issues at the dealership, plant and Fleetwood Service Facility levels. To establish clear lines of responsibility for all consumer warranty and service programs. To establish and maintain a strong service orientation and commitment in Fleetwood’s dealer network. By your acceptance of a Fleetwood dealer relationship, and Fleetwood’s acceptance of you as a dealer, we mutually agree to the policies and procedures contained in the current Fleetwood RV Ownercare Manual.

FLEETWOOD MOTOR HOME MANUFACTURING PLANTS Fleetwood Motor Homes of Indiana, Inc. #44 Fleetwood Motor Homes of Pennsylvania #71 1031 US 224 E. Route 487, RFD #1 PO Box 31 PO Drawer 5 Decatur, IN 46733 Paxinos, PA 17860 (260) 728-2121 (570) 644-0817 Fax: (260) 728-9455 Fax: (570) 644-0426 Fleetwood Motor Homes of California, Inc. #47 5300 Via Ricardo PO Box 5726 Riverside, CA 92517 (909) 788-2920 Fax: (951) 788-5298 FLEETWOOD RV PARTS AND SERVICE PLANTS American Coach Service #90 American Coach Dealer / Customer Support 1420 Patterson Street (800) 435-7345 FAX (260) 728-4973 PO Box 1008 Decatur, IN 46733 (260) 728-4773 Fax: (260) 728-4574 Fleetwood National RV Parts & Service Operations #91 Fleetwood RV Dealer Technical Support (800) 816-9825 FAX (800) 774-5254 1010 Commerce Drive Fleetwood RV Dealer Parts Support PO Box 1007 (800) 368-8348 FAX (800) 774-5247 Decatur, IN 46733 Fleetwood RV Claims (260) 728-9564 (800) 673-8274 FAX (260) 724-5991 Fax: (260) 724-5988 Fleetwood RV Group Call Center #96 Fleetwood Owner Relations 2350 Fleetwood Drive (800) 322-8216 PO Box 59933 Riverside, CA 92517 (909) 274-2000 Fax: (951) 788-9528