The ACC Warranty Group
Toll Free: 888.299.9888Allison Transmission - RV and Bus Transmission Questions & Answers
Q. If I do not use TranSynd or fluids conforming to TES 295 will my repairs during my ETC period be covered by my Allison Transmission warranty or my extended warranty?
A. No, not if it is determined that the vehicle has been operating with fluids other than TranSynd fluid or fluid conforming to TES 295.
Q. Where can I purchase Allison factory ETC?
A. From any authorized Allison Transmission Distributor or Dealer.
Q. When do I purchase the coverage?
A. At the time of vehicle delivery or within 12 months of vehicle delivery. After that, contact ACC Warranty Services.
Q. How do I pay for this program?
A. You may include the cost with the purchase of your vehicle (with dealer approval), or simply write a check to the authorized Allison Transmission Distributor or Service Dealer or ACC.
Q. If I decide to sell or trade-in my vehicle before my coverage expires, can the remaining coverage be transferred to my new transmission?
A. Yes and No, the remaining ETC coverage is not transferable to your new transmission. The ETC coverage purchased stays with the transmission…automatically. There is no need for transfer papers to be filed. The ACC coverage transfers and stays with you.
Q. Do I have to return to the selling outlet to obtain service?
A. No, you may select any authorized Allison Transmission service outlet offering vehicle transmission service.
Q. If I take delivery of a new vehicle from an outlet that does not make the coverage available, am I still eligible to purchase the coverage?
A. Yes, contact your nearest authorized Allison Transmission Distributor or ACC Dealer to purchase the plan.
Q. Will regears be accepted in this program?
A. Yes, as long as they are new Allison transmissions in approved applications.
Q. Are towing charges to the nearest Allison Transmission authorized service outlet covered by ETC?
A. Yes, if your vehicle is disabled or if towing is necessary to prevent further damage to your transmission.
Q. Is the support equipment purchased from Allison Transmission for original installations covered by ETC?
A. Yes.
We Provide Allison Traansmission Coverage for 1995 and Newer applications.
Q. Are the electronic components purchased from Allison Transmission covered by ETC?
A. Yes.
Contact us at 1-888-299-9888 for more information
**All state laws apply. Certain federal laws may also apply. Contact us for more info at info@accws.com
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To obtain a free copy of any warranty by mail please send a request to: Warranty Requests at The Acc Warranty Group, 8888 Keystone Crossing, 13th Floor, Indianapolis Indiana 46260 stating your request along with your name and return address.
* This is an overview of coverage only - not an actual warranty.
** You must refer to the actual VSC vehicle service contract to obtain specific information about definitions; terms and conditions; coverages; benefits; claim instructions; exclusions; and special state requirements. We use the term "extended warranty" and "warranty"interchangeably with the term "vehicle service contract," variations thereof, or "VSC," throughout the web site.
Definitions are explained in this site under Magnuson-Moss.
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**All Quotes are non-binding and are based upon the accuracy of information you have provided.
**All applications are submitted to the administrator of the insurance company for verification and acceptance. ____________________________________________________________
**Pre-owned plans require an acceptable vehicle inspection report to be completed and accepted prior to a claim being honored and/or a 30 day and 1000 mile waiting period.
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